Returns Policy

Orchard Surf Returns Policy

Returns & Exchanges

At Orchard Surf, every product is built with care and designed to deliver years of rewarding surfing. We want you to be stoked with your purchase.

If you receive an item that is damaged, faulty, or not what you ordered, please contact us within 48 hours of delivery with your order details and photos so we can help resolve the issue promptly.

Surfboards – Shipping & Delivery

All surfboards must be inspected immediately upon delivery. If packaging or the board shows signs of shipping damage, please photograph the packaging and product before use and notify Orchard Surf within 48 hours of receiving your order.

Claims for shipping damage reported after this period may not be accepted.

Change of Mind

Due to the size, freight costs and nature of surfboard products, Orchard Surf does not offer returns or refunds for change of mind purchases.

Please contact us before ordering if you would like guidance on board selection, sizing or suitability.

Custom Orders

Custom, made-to-order or personalised boards are built specifically for you and cannot be cancelled, returned or refunded once production has commenced, unless required under applicable consumer law.

Faulty Products

If a product has a manufacturing fault, Orchard Surf will assess the issue and, where appropriate, repair, replace or refund the product in accordance with Australian Consumer Law.

Normal wear and tear, pressure dents, impact damage, misuse, improper storage, transport damage after delivery, or damage resulting from use outside normal surfing conditions are not considered manufacturing faults.

Return Shipping

Where a return is approved, return shipping costs are the responsibility of the customer unless the item is confirmed as faulty or supplied incorrectly.

Questions? Reach out to the Orchard Surf team before ordering — we’re surfers and we’re happy to help get you on the right equipment.

Orchard Surf Board Warranty

At Orchard Surf, our boards are designed to be surfed, travelled with and enjoyed for years. Every board is built with a focus on practical performance, durability and quality craftsmanship.

All Orchard Surf surfboards include a 30-day warranty against manufacturing defects from the date of delivery.

This warranty covers defects relating to:

Construction faults
Lamination or glassing defects
Material failures
Structural issues resulting from manufacturing
Faults that affect the board’s intended performance

This warranty does not cover:

Pressure dents or heel marks
Cosmetic aging or normal wear and tear
Impact damage, cracks, dings or buckles
Damage from misuse, accidents or improper handling
Damage caused during airline travel after delivery
Exposure to excessive heat or poor storage
Modifications or repairs by third parties
Damage resulting from use outside normal surfing conditions

Surfboards are handcrafted products and minor variations in colour, resin tint, finish, dimensions or cosmetic appearance may naturally occur and are not considered faults.

Surfboards are built to be ridden, travelled with and enjoyed — not left perfect. Pressure dents, signs of use and small marks are part of a well-loved board and reflect a life spent in the water.

If you believe your board has a manufacturing issue, contact Orchard Surf within the warranty period and provide: